accommodation Agia Napa Cyprus - La Casa Di Napa

FREQUENTLY ASKED QUESTIONS

LA CASA DI NAPA

Frequently asked questions

We are proud to provide hospitality services that are specialized in comfort & convenience of the guests and aim to upgrade their experience at Agia Napa.

Why to choose La Casa Di Napa for my stay?

The complex is very well located in Ayia Napa center. We are very close to services, restaurants and bars. The nearest beach is just 7 minutes on foot and Nissi Avenue is within walking distance. Also La Casa Di Napa spreads over a big land area and is ideal for relaxation and get away.

Which are the reception working hours?

Reception is open from 10:00 am to 23:00 pm daily. There you can find maps of the area and collect information. We are at your disposal to help you have a pleasant stay.

What is the check in/check out time?

Check-in is at 14:00 pm and check-out is at 12:00.

Is it possible to have an early check-in and late checkout?

During the summer season early check-in and late checkout is upon availability. To avoid any inconvenience in case we might not be able to meet the demand because of limited availability, please reconsider the arrival and departure date of your reservation.

What happens if I arrive outside the reception hours?

In that case please let us know at least 48 hours in advance in order to arrange your check-in.

What shall I have with me at the check-in?

For your registration you will be asked to present ID or passport for all the guests on the reservation. It is very important, if you have made a pre-payment with a credit/debit card, to have it with you for validation. According to the international regulations of credit/debit cards, the cardholder and the card must be present at the check-in.

Is it an age limit to make a reservation?

For every reservation must be at least one adult.

How can I print my boarding pass?

Ask from the reception to provide you with the printer’s email address, where you can attach the boarding pass pdf file. In a few minutes after you send the email you may receive your boarding pass from the reception.

Is smoking allowed at your property?

Smoking is only allowed outdoors and it is strictly forbidden inside the apartments.

Do you have a parking?

Yes there is a spacious parking place.

When is the payment done?

After you make the reservation the accommodation fee for the first night is charged. The rest of the payment must be completed before your check in.

Which payment types do you accept?

We accept payments in cash in euro, and the following cards: Visa, Electron, Maestro, MasterCard, Diners και ΑΜΕΧ. We do not accept cheques.

When do I receive the invoice of my stay?

You will receive a receipt for your payment and at your check-out you will get your full invoice.

What is your cancellation policy?

In case of cancellation the amount of the first night is not refundable, and if you cancel in less than 14 days before your arrival you will be charged for the full amount of your reservation.

What is the Hotel Security Deposit?

At your check-in a security deposit of 100€ is required for possible damages. The deposit can be held from your credit card or in cash ad is refundable at your check-out only in the case there are no damages in the room or missing items.

Do you have Wi-Fi?

Of course we have Wi-Fi in all our apartments and the communal areas.

Do you have housekeeping services?

Housekeeping is offered daily (except Sunday) and change of linen is done every second day (except Sunday). We supply towels for the room, bed sheets, shampoo and soap.

Do you supply beach towels?

We do not supply beach towels, although if you forget to bring your own you can find in any souvenir shop in low prices.

Is there a washing machine in the apartments?

In all Studios and One Bedroom Apartments there is a washing machine. There is also a communal washing machine and dryer with coins at BLOCK K, which all guests can use.

Is there an iron and ironing board in the apartment?

Ask the reception to provide you with an iron and ironing board which you must return at your check-out.

How can I charge my devices?

Ask the reception to provide you with plug adaptor.

What type of breakfast do you have and what time is served?

We offer rich international breakfast with great variety of bread, cold cuts, cheeses, yogurt, fruits cereals and also many hot breakfast option such as boiled eggs, scrambled eggs, omelette, bacon and sausages, croissant and cakes. We also offer freshly grinded coffee, juice and water.
Breakfast is served from 8:00 am to 10:00 am every morning from May to October, at the main restaurant dining room.

Do you serve food during the day?

At the pool bar you can find snacks, pasta, salads and homemade pizza. For dinner you invite you to visit our restaurant where you can find Italian and Mediterranean cuisine with many more options of starters, meat, fish, pasta and delicious desserts.

How can I get there?

From Larnaca Airport you can take the bus to Ayia Napa. Please note that you might need to change bus in Larnaca. The average travel time is 2 hours. The nearest bus stop is at PLUS Supermarket which is less than 5 minutes away from us. There are also private companies with shuttle buses, available to book online. If you are coming with a car, take the A3 Motorway with direction to Ayia Napa. After approximately 50km take the exit to Ayia Napa (opposite Olympic Lagoon Hotel). At the traffic lights turn left and at the Pizza HUT turn again left. We are at the end of the road on your left hand, at the beginning of Ayias Mavris street. Approximate travel time 40 minutes.

How can I order a TAXI?

You may contact us and we will let you know about the fare and ask you for your flight details to confirm the arrival time. We will book the TAXI for you and the driver we will wait for you at the airport arrivals. The agreed fare is paid directly to the driver.

Which is the best season to visit Ayia Napa?

From April to November is the ideal time of the year to visit Ayia Napa.

What can I do during my visit in Ayia Napa?

Ayia Napa has the best beaches in the island and is also famous for the good food and entertainment.
• Discover the organised beaches of Nissi Beach, Makronissos and enjoy a fantastic walk on the seaside heading to Cape Greco.
• Water sports and diving lessons are also available to enhance your experience in the Mediterranean Sea.
• Visit the Sculptures Park to see the masterpieces of artists from all over the world but also “THALASSA” museum where there are regular interesting exhibitions.
• Great landmark in Ayia Napa is the medieval Monastery at the square and the picturesque harbor.
• All kind of different restaurants are located nearby, ready to amaze you with their quality and variety. Once you find yourself in Cyprus do not forget to try the traditional meze with over than 20 different dishes.
• Of course you cannot miss the nightlife of Ayia Napa. Bars, pubs and clubs are in Ayias Mavris street and around the square.
• Cyprus biggest Luna Park is in Ayia Napa and just 10 minutes on foot from La Casa Di Napa.

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